This Privacy Policy applies to the website and to all products and services offered by Nuvolt Electrical Solutions.

Personal information collection

We may collect personal information in a variety of ways, including, but not limited to, when you:

     

      • Visit our website

      • Submit an enquiry or request a quote

      • Fill out an online form

      • Contact us by phone, email or SMS

      • Interact with our advertisements, including Facebook or Meta lead forms

      • Engage with other services, features or resources we make available

    You may be asked for personal information such as your name, email address, mailing or installation address, and phone number. You may visit our website anonymously.

    Personal information use and collection

    We will collect personal information from you only if you voluntarily submit such information to us. You can always refuse to supply personal information, except that it may prevent you from engaging in certain website-related activities or prevent us from being able to contact you or provide services.

    Personal information collected is used for purposes including, but not limited to:

       

        • Responding to enquiries and providing quotes

        • Supplying electrical, solar and battery services

        • Communicating with you regarding services or enquiries

        • Managing rebates, including Small-scale Technology Certificates (STCs), where applicable

        • Meeting legal, regulatory and compliance obligations

      Non-personal identification information

      We may collect non-personal identification information about users whenever they interact with our website. Non-personal identification information may include browser name, type of computer or device, operating system, internet service provider, and other similar technical information.

      Web browser cookies

      Our website may use “cookies” to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you.

      You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, please note that some parts of the website may not function properly.

      How we protect your information

      We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information.

      Sharing your personal information

      We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information.

      Automated communications and AI-assisted services

      As part of our ongoing commitment to customer service and operational efficiency, Nuvolt Electrical Solutions may use automated systems, including AI-assisted chat tools and virtual assistants, to communicate with customers. These communications may occur via phone calls, SMS messages, emails, or online chat interfaces.

      Our automated systems may contact you to:

         

          • Confirm appointments, site visits or orders

          • Provide service updates, reminders or notifications

          • Offer customer support or respond to enquiries

          • Share relevant information related to our services

        These systems may collect and log limited information such as your phone number, communication time, and a summary of the interaction for quality assurance, record-keeping, and service improvement purposes.

        You may opt out of receiving automated communications at any time by following the opt-out instructions provided in the communication or by contacting us directly.

        We do not use automated systems for unsolicited telemarketing, and your personal information is not sold, rented, or shared with third-party advertisers.

        Accessing your information

        You can access your information by making a written request to us. We will endeavour to provide you with the information you have requested unless providing such access would infringe another person’s privacy.

        When you request access, we will ask you to provide some form of identification (such as a driver’s licence or passport) so we can make sure that you are the person to whom the information relates. In some cases, we may also ask you to pay a reasonable fee to cover the cost of providing access.

        If at any time you want to know what personal information we hold about you, please contact us, addressing your request to the Privacy Officer.

        Correcting your information or raising concerns

        If you believe that any personal information which we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us and we will try to resolve those concerns.

        If you wish to have your personal information deleted, please contact us and we will take reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk management reasons.

        If we become aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns.

        If you have any further queries relating to out privacy policy, or you have a problem or complaint, please contact us, addressing your question or concern to the Privacy Officer.